Our Commitment to Your Privacy
Fred's Fence ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard the information you provide when you interact with our website (fredsfence.com), contact our team, or use our fence installation services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with these terms, please do not use our website or services.
Information We Collect
We collect information from you in several ways:
- Information you provide directly: When you fill out our estimate request form, call us, or correspond with us by email, we collect personal information including your name, phone number, email address, service area/town, fence type interest, project timeline, and any project details you share.
- Information collected automatically: When you visit our website, we may automatically collect technical information including your IP address, browser type, device type, pages viewed, time spent on pages, and referring website. This is used for website analytics and improvement purposes.
- Information from third parties: If you apply for financing through our partner Wisetack, we may receive information about your financing application status (approved/declined, terms offered) so we can coordinate your project.
How We Use Your Information
We use the information we collect for the following purposes:
- Provide fence installation estimates and respond to inquiries
- Schedule estimate visits and installations
- Communicate with you about your project, including follow-up
- Process and manage your fence installation work
- Send project confirmations, quote documents, and warranty information
- Coordinate with our partners (Wisetack for financing, manufacturers for warranty claims) as needed
- Improve our website and services based on usage patterns
- Comply with legal obligations, including tax and recordkeeping requirements
Information Sharing and Third Parties
We do not sell your personal information to third parties. We share information only in limited circumstances:
- With service providers who help us operate our business, including GoHighLevel (form processing and customer relationship management) and Wisetack (financing applications). These providers have access to your information only for the purpose of providing their services to us.
- With business partners when necessary to complete a project, such as fence material manufacturers for warranty claims.
- As required by law in response to valid legal requests from government authorities, court orders, or to protect our legal rights.
- In business transfers, if Fred's Fence is sold, merged, or otherwise transferred, customer information may be transferred to the new entity.
We do not share your information with advertisers, marketers, or other third parties for their own purposes.
How We Protect Your Information
We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard practices including secure data storage, encrypted form submissions, and limited employee access to customer information. However, no security measure is 100% guaranteed, and we cannot ensure the absolute security of information transmitted over the internet.
Data Retention
We retain customer information for as long as necessary to provide services and comply with legal obligations. Typically, this means we keep project information for at least 7 years for accounting and tax purposes, and warranty information for the duration of the applicable warranty period (lifetime for material warranties, 5 years for labor warranties). You may request deletion of your information at any time, subject to our legal recordkeeping obligations.
Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can request information about what personal information we have about you.
- Correction: You can request that we correct inaccurate information.
- Deletion: You can request that we delete your information, subject to our legal recordkeeping obligations.
- Opt-out of marketing: If you receive marketing communications from us, you can opt out at any time by replying "STOP" to text messages or clicking "unsubscribe" in emails.
- Do Not Track: Our website does not currently respond to "Do Not Track" browser signals. We use standard website analytics but do not engage in cross-site behavioral tracking.
To exercise any of these rights, contact us at the phone number or email address provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect website functionality.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately and we will delete the information.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Significant changes will be communicated through our website or directly to customers as appropriate. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions, concerns, or requests, contact us at: